Lead4Results Online Course Agenda

Introduction

The Leader's Journal

Personal Leader Profile
  • Identifies activities that energize a leader. 
  • Describes one's most challenging leadership relationships.
  • Learn your preferred style and instinctive needs. 
  • Communicate better with people who are wired differently. 
  • Describes key issues on how one develops trust.
  • Identifies the correct type of feedback needed.
My Leader's Compass 
  • Why study leadership?
  • Defining leadership. 
  • The ten most important leadership principles. 
  • Expectations of leaders. 
  • The four basic leadership styles. 
  • Your personal leadership philosophy. 
Managing a Leader's Time
  • What is your time really worth? 
  • Four tips for managing your time more effectively. 
  • Six ways to manage the time of others. 
  • Seven steps for maximizing time use. 
  • Identifying and using high-payoff activities. 
  • Eliminating unnecessary paperwork and e-mail.
Leading Productive Meetings 
  • Three types of meetings and when to use them. 
  • Learn the characteristics of successful meetings. 
  • Properly prepare for a meeting. 
  • Proper actions to chair a meeting. 
  • The keys to follow-up after the meeting. 
  • Coping with dysfunctional behaviors. 
Goal Setting 
  • The SMART formula for setting goals.
  • Providing direction and defining priorities.
  • Clarifying roles and responsibilities.
  • Linking team and organizational missions.
  • Measuring results.
  • Rewarding success. 
Communicating as a Leader 
  • A systems approach to communication. 
  • Causes of organizational communications problems. 
  • How messages become distorted. 
  • Four ways to handle data overload. 
  • Effective listening. 
  • Four tips for improving communications. 
Motivating People 
  • Why motivation is the key to success. 
  • Maslow's Hierarchy of Needs. 
  • Herzberg's Two-Factor Theory. 
  • Goal setting. 
  • Reinforcement, rewards, and punishment. 
  • Building a motivational climate. 
Conflict Management 
  • Managing conflict for continuous improvement. 
  • The five styles of conflict management. 
  • Four steps to conflict resolution. 
  • Establishing a win-win environment.
  • Six ways to prevent a conflict from recurring. 
  • Contrasting assumptions about conflict with implications. 
Leader as Coach 
  • Nine characteristics of effective coaches. 
  • Five keys to great coaching. 
  • Conducting performance coaching. 
  • Coaching to correct substandard performance. 
  • How to be a mentor. 
  • Guidelines for gaining productive feedback.